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General Customer Policy

Titli Trends – Lahore
Website: www.Titlitrends.com
Email: hello@titlitrends.com
Phone: +92 311 1406144

 

1. Order Cancellation Policy

Orders may be canceled only before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation is no longer possible due to courier processing procedures.

Please note:

  • Repeated order cancellations or refusal to accept deliveries may result in account restrictions.

  • Titli Trends reserves the right to decline future Cash on Delivery (COD) orders from customers with repeated refusals.

2. Payment Policy

We currently accept the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Debit/Credit Cards (Visa, MasterCard, American Express)

  • JazzCash & EasyPaisa

Order processing begins only after:

  • Payment confirmation for prepaid orders, or

  • Successful verification of Cash on Delivery (COD) orders.

Titli Trends reserves the right to cancel orders that fail verification.

 

3. Damaged or Lost Shipment Policy

If a shipment arrives damaged or incorrect:

  • Titli Trends will provide a replacement at no additional cost, subject to verification.

  • Customer must report the issue within 24 hours of delivery.

  • An unboxing video showing the parcel condition is required as supporting evidence.

If incorrect address details are provided by the customer:

  • Redelivery charges may apply.

  • Delivery delays caused by inaccurate information are not the responsibility of Titli Trends.

4. Fraud Prevention Policy

To maintain service quality and prevent misuse:

  • Fake or suspicious orders may be blocked or canceled.

  • Repeated refusal of Cash on Delivery orders may lead to customer blacklisting.

  • Titli Trends reserves the right to restrict services where fraudulent or suspicious activity is detected.

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5. Product Size & Material Disclaimer

Titli Trends fashion accessories primarily include:

  • 2-inch and 3-inch hair claw clips

  • Acrylic, resin, and related materials

  • Floral, matte, and decorative finishes

Please note:

  • All measurements are approximate.

  • Minor variations in color, finish, or size may occur due to lighting, photography, or manufacturing processes.

  • Handmade or resin-based finishes may show natural variations, which are not considered defects.

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6. Final Policy Authority

Titli Trends reserves the right to interpret, update, or modify these policies at any time without prior notice to ensure operational efficiency and customer service standards.

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